ORS believes that personal empowerment is about taking control of your own life, and making positive decisions based on what you want. You will find the Office of Resident Services coordinates supportive services and crisis intervention to stabilize households and improve the overall quality of life.

No matter what personal challenges you face, you can always make choices that give you back control. Here is how our personal empowerment initiatives help.

Residents who visit the Office of Resident Services have access to core initiatives including Service Coordination, Pre & Post Occupancy Training, Connect Home, Community Power Day, Program and Coordinating Committees.

You can find more information about these programs below!

Service Coordination

The Service Coordination Program provides supportive services and other activities designed to help Public Housing residents attain economic and housing self-sufficiency on an individual basis. Services are available in the Brentwood, Brooklyn, Cherry Hill, Douglass, Perkins, Gilmor, Latrobe, Westport, Allendale, J. Van Story Branch Senior Apartments, Lakeview Towers, Monument East, O'Donnell Heights and Wyman House public housing communities. Some of the available services include referrals for job training, financial literacy, wellness programs, basic education, career advancement and other supportive services for long-term economic self-sufficiency.


HOUSE NOTES: These services are open to all residents of Baltimore City public housing communities and are free to eligible residents. . Services in this program enable participating families to increase earned income, reduce or eliminate the need for welfare assistance, make progress toward achieving economic independence and housing sufficiency, or, in the case of elderly or disabled residents, help improve living conditions and enable residents to age-in-place.

CONTACT: The on-site Service Coordinator at your management office or call (410) 396-2967. Monday - Friday 8:30 am - 4:30 pm to learn more. 

Pre and Post Occupancy

The Pre & Post Occupancy Program (POP) is an initiative developed to increase resident- compliance regarding the HABC lease, community service requirement, unit upkeep and maintenance, as well as, educate/inform residents of self-sufficiency programs and support services available to them in Baltimore City.

HOUSE NOTES: All Public Housing Residents are eligible for this program and can participate in training sessions free of charge.

New public housing residents are required to attend the Occupancy Training class (OTC) as a requirement of initial tenancy. In addition, existing public housing residents who have violated their lease, and/or are at risk of eviction, may be required to attend an OTC. Residents will be familiar with the provisions of the lease and avoid evictions. Additionally, residents will be knowledgeable about the upkeep and maintenance of their homes.


WANT TO LEARN MORE? Contact your Housing Manager to receive a referral.